Refund policy

Returns & Refunds Policy

At Bite Your Tongue, we want you to be happy with your order. If something isn't right, here's how we handle returns.

Returns & Cancellations

You have 14 days from receiving your order to let us know if you'd like to return an item, without needing to give a reason. Once you've notified us, you have a further 14 days to send the item back. To arrange a return, please contact us through our Contact page before sending anything back.

Return address:

3 Gordon Crescent, SA12 7LE

Customers are responsible for return postage when returning an item because they've changed their mind or ordered the wrong size. We recommend using a tracked postal service. You may try on and inspect your item as you would in a shop. However, we may reduce your refund if the item has been handled beyond what is necessary to inspect it and has consequently lost value.

Personalised Products

Products made specifically to your individual requirements, such as items featuring your own name, text or photograph, are generally excluded from change-of-mind cancellation rights. This exception does not apply simply because a standard Bite Your Tongue design is printed after an order is placed. Your statutory rights still apply if a personalised item is faulty or not as described.

Faulty or Incorrect Items

If your item arrives damaged, faulty or incorrect, please contact us with your order number and, where possible, photographs of the issue. We will arrange an appropriate replacement, repair or refund in accordance with your statutory rights, including covering reasonable return postage where required.

Refunds

Refunds will be issued to your original payment method. For change-of-mind cancellations, we will refund the item price and any applicable standard outbound delivery charges. We may withhold the refund until we receive the returned item or you provide evidence of having sent it back, whichever is earlier. Refunds will be processed within 14 days of receiving the return or evidence of return postage, whichever is earlier. There are no restocking fees.